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Returns Policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 

  • The merchandise must be returned in original condition for resale, unless it’s defective.
  • The merchandise must be returned with manufacturer and price tags attached.
  • The original purchase receipt must accompany all returns.
  • Footwear must be in new condition (no wear on the inside or outside) unless defective.
  • Swimwear must have original tags and hygiene liners attached.
  • Swimwear must be in original condition (absolutely no wear), unless defective.
  • Refused orders will be charged a 10% restocking fee

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please email us if you are not sure that your product can be returned. customerservice@boardsnmoreonline.com .

Please use the following procedure for any return or exchange:

  • Log into your boardsnmoreonline account and select the completed orders option.
  • Choose the product(s) you would like to return and select the return item(s) button.
  • Please indicate your preference for an exchange or refund. We do not accept returns of used or customer-damaged merchandise.
  • Return Instructions will be provided once return request is completed.
  • Returns must be sent within 30 days of receiving the order.
  • Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charges.
  • We will not accept COD's.
  • Any return request after the 30 day period will not be refunded.
  • We cannot accept a return for any customized merchandise.
  • We cannot accept returns for videos which have been opened.
    (We cannot price match after purchase has been made!)
  • If you checked out as a guest and do not have an existing account, please email us to request a password. Customerservice@boardsnmoreonline.com

*Ship Returns with post office USPS to:
Attention RA Dept.
Boards ‘N More
1145 2nd St Ste G
Brentwood, CA 94513

*Ship Returns with Fedex or UPS to:
Attention RA Dept
 Boards ‘N More
1145 2nd St Ste G
Brentwood, CA 94513